Frequently Asked Questions

Find answers to common questions about ordering, products, and our services.

Ordering

What services do you offer?

We offer two main services:

  1. Ready-stock wholesale — finished products that can ship immediately, including an option to add your own brand label.
  2. Custom production — build a product from scratch to your exact design, fabric choice, and brand identity.
What is the minimum order quantity (MOQ)?

MOQ differs by service type:

  • Ready-stock wholesale: 2 kodi (40 pcs)
  • Wholesale + your own brand label: 2 kodi (40 pcs)
  • Custom production – pashmina: 2 fabric rolls per colour (±50 pcs/roll)
  • Custom production – gamis/tops: 2 fabric rolls per colour (±30 pcs/roll)
How long does production take?

For custom production, expect approximately 6 weeks from fabric selection to completion — covering sampling, your approval, and full production.

For ready-stock wholesale, dispatch is much faster since orders only require packing and shipping.

Are product samples available before a bulk order?

Yes. A sample commitment fee starts at Rp 300,000.

If you proceed to production, this fee is fully credited to your first Purchase Order — so the sample is effectively free for clients who go ahead.

How do I place an order?

The ordering process from start to delivery:

  1. Contact us via WhatsApp or email
  2. Discuss products, styles, and quantities
  3. We send a price quote
  4. Confirm order and pay 30% deposit
  5. Production starts; sample produced for approval
  6. Final payment before shipment
What payment methods do you accept?

Payment is via bank transfer with a staged down-payment system:

  1. 30% deposit — upfront at order confirmation
  2. 50% deposit — after sample approval
  3. 20% balance — before shipment
Can I buy individual pieces or retail quantities?

No. We exclusively serve wholesale buyers with a minimum of 2 kodi (40 pcs). We do not accommodate single-piece or retail purchases.

How do orders work ahead of Ramadan / Eid?

Production capacity fills up faster ahead of peak season. For custom or private label orders that must be ready before Ramadan, we recommend starting discussions 2–3 months in advance to secure production and delivery slots.

Are the catalog prices final?

Catalog prices are starting prices per kodi (20 pcs). Final pricing depends on style, fabric, volume, and label customization. Contact us via WhatsApp for a formal quote — see also the How to Order & Pricing page.

Do larger orders get better pricing?

Yes — our wholesale pricing is tiered by volume: the larger the order, the better the per-piece price. Share your estimated monthly volume when requesting a quote so we can offer our best rate.

Can I trial Tiga Raga without leaving my current manufacturer?

Yes — and we actually recommend it. You don’t need to drop your current factory first. Run a parallel trial: order one of your best-sellers in a small batch (from 2 kodi / 40 pcs), compare it against your existing production, and only shift volume once it genuinely matches. Low risk, and your live supply stays protected.

Can you match a product made by my previous manufacturer?

In most cases, yes. Send us a physical sample of your product plus the fabric name/type, and we’ll match the fabric, stitching, and sizing through our sampling process (Rp 300,000 commitment fee, fully credited to your first PO). Our exclusive fabric-supplier network often opens up materials that are hard to source elsewhere.

What is the minimum order to test your quality?

Start with a sample first (Rp 300,000 commitment fee, fully credited to your first PO) to check the stitching, fabric, and color. Once it’s right, a trial order can start from 2 kodi (40 pcs). You don’t need to commit to a large volume to prove our quality.

When should I place my order for Ramadan/Eid stock?

As early as possible — ideally 4–5 months before Ramadan. Example: if Eid falls in March, stores need stock ready around mid-January, so our production must start in October–November. That means your Ramadan PO should ideally come in around October. Coming early leaves room for sampling and a trial; coming late means competing for capacity with everyone else.

Products

Can I provide my own custom design or style?

Absolutely. We accept custom designs from clients — you can send sketches, reference photos, or design files.

Our team will consult with you to ensure the design can be produced to the highest quality.

What products does Tiga Raga Konveksi manufacture?

We manufacture a range of Muslim apparel categories:

  • Hijab pashmina — Kaos, Viscose, Voal, Ceruty
  • Square hijab (Segi Empat)
  • Instant hijab — Bergo, Syria, Sabrina
  • Inner caps — Ciput, Ninja, Bandana variants
  • Arm & body sleeves (Manset)
  • Tangtop & Legging
  • Gamis (modest dresses)
What fabrics do you use?

Our signature fabrics: Kaos, Cotton Combed, and Airflow — top sellers for inner-wear and pashmina kaos.

Other options by product category:

  • Hijab & other pashminas: voal, cerutti, ceruti bakar, viscose, satin, chiffon
  • Gamis: cerutti, satin, wolfis, linen

Fabrics are tailored to the product type and your brand needs.

How does quality control work at Tiga Raga Konveksi?

Every product goes through multi-layer quality checks:

  1. Material selection
  2. Pattern and size verification
  3. Stitching inspection
  4. Final inspection before packaging

Products that fail QC are not shipped.

What is the difference between CMT and FOB (Full Package)?

Two working systems are available:

  1. CMT (Cut, Make, Trim) — you supply the fabric; we provide cut, make & trim services. Same MOQ: 2 kodi / 40 pcs.
  2. FOB / Full Package — we source the fabric; goods arrive already QC-checked, labelled, and packaged — ready to sell.

Most private label clients choose FOB for convenience and guaranteed quality control.

What are your Signature Fabrics?

We hold exclusive access to a network of domestic and international fabric suppliers. The result: fabrics with a signature character and hand-feel that other factories and counterfeits struggle to duplicate — a real differentiator for your brand.

What does "Sell-Ready Delivery" mean?

Every order passes multi-layer QC and is individually retail-packaged at our factory. Goods arrive ready to display and sell — no repacking or re-inspection needed on your end.

Private Label

Do you offer private label / own brand service?

Yes — we offer full private label services, including:

  • Custom design
  • Premium fabric selection
  • Custom colours
  • Your own brand label (woven or printed)
  • Hangtag in your brand name
  • Custom packaging

This is our flagship service for Muslim fashion business owners.

What is the MOQ for private label?

Private label MOQ depends on the service tier:

  • Ready-stock wholesale with your brand label: 2 kodi (40 pcs)
  • Full custom production to your design: 2 fabric rolls per colour
    • ±50 pcs/roll for pashmina
    • ±30 pcs/roll for gamis/tops
What kinds of brand labels can you produce?

Our private label package covers woven or printed labels sewn into the product, a hangtag in your brand name, and custom packaging. Our team will help choose the label type that fits your product and budget.

Does Tiga Raga accept maklon (contract manufacturing)?

Yes. Maklon — you bring the design and brand, we handle production end-to-end from fabric to packaging — is our full-package custom production (FOB) service. MOQ is 2 fabric rolls per color, with a ±6 week turnaround.

How does Tiga Raga protect my design and brand confidentiality?

The designs, patterns, and fabrics you develop with us stay yours — we don’t resell your custom work or make near-copies of it for other brands. We value ethics and a long-term relationship over a quick win; it’s one of the reasons we’ve lasted 20+ years in this trade. We’re also open to signing an NDA if you’d like one.

Can I lock a fabric or color exclusively for my brand?

For clients with enough volume, yes. Because we work directly with the fabric mills, we can have a certain fabric type produced exclusively for you — not sold to anyone else. On a smaller scale, we can lock a specific color for your brand only. The goal is to give you a product competitors can’t easily copy.

Shipping

Where do you ship to?

Throughout Indonesia — via trusted couriers (JNE, J&T, SiCepat, Anteraja, etc.). Shipping costs are borne by the buyer.

Direct factory pickup — available for clients who prefer to collect orders themselves in Bandung.

International shipping — available; we have fulfilled orders outside Indonesia before. Contact us for details.

Do you ship to Malaysia?

Yes. We have supplied brands across Indonesia and Malaysia, and international shipping is available. Contact us via WhatsApp with your destination and estimated volume for a shipping quote.

How long does shipping take from Bandung to Jakarta or Surabaya?

Typically Bandung–Jakarta is around 2 days (express can be 1 day) and Bandung–Surabaya around 3–4 days, depending on the courier and service you choose. For more remote areas like the interior of Kalimantan, we ship regularly with a 7–14 business-day estimate. Whatever the destination, goods leave the factory sell-ready — QC-passed and individually packaged — so they go straight onto your shelf with no repacking.

General

Can I visit your warehouse in Bandung?

Yes, warehouse visits in Jl. Karapitan, Bandung can be arranged — please contact us via WhatsApp first so our team can be ready to receive you.

What is a kodi?

1 kodi = 20 pieces — the standard wholesale unit in Indonesia’s textile trade. Our MOQs are counted in kodi: minimum 2 kodi (40 pcs) for ready-stock wholesale.

How long has Tiga Raga Konveksi been operating?

Since 2004 — more than 20 years in the Muslim apparel industry. We have supplied 100+ brands across Indonesia and Malaysia, with a production capacity of 200,000+ pcs per month and a 98% repeat-order rate.

Do you serve brands in Jakarta and Surabaya?

Yes. Our factory is in Bandung, and we ship factory-direct across Indonesia — including Jakarta and Surabaya — with no middleman. We don’t run a factory or branch office in other cities; production stays centralized in Bandung so quality control stays consistent. Orders arrive QC-passed and individually packaged, ready to sell.

Can Tiga Raga act as a second source alongside my current manufacturer?

Yes — many brands use us exactly that way. As a second source we give you backup capacity (200,000+ pcs/month), access to exclusive fabrics your current factory may not have, and a safety net when one supplier gets overwhelmed. Onboarding ideally happens off-season, before the Ramadan/Eid peak.

Still have questions?

Don't hesitate to contact us directly. Our team responds quickly.

Chat on WhatsApp Now